Toner Technologies is always here to help with your printer or copier - we know how important productivity is to your business! But before you call for service, there may be an easy fix that can get your office back up and running in no time.
Hopefully, one of these steps will help you solve your issue. If not, you can always schedule printer or copier service for prompt attention. If you own a business in South Florida - We can meet all of your printer and copier needs! Call 561-547-9710 or Email us: Toner Technologies anytime for help with Service, Repair, Toner, Support, Copier Upgrades, Service Contracts and Leasing.
Misfed or Skewed Copies
- Remove the paper out of the drawer and check the pages at the bottom of the stack for pages that are curled up or under. Remove and discard any bent or curled sheets. Fan the paper and put back into the drawer.
- Check to make sure the paper guides are tight against the paper.
- If a misfeed or skewing still exists, try a different paper drawer. If the problem goes away, remove the paper from the problem drawer and call for service. While waiting for the tech to arrive, you can still make copies using the other drawers.
- If a misfeed or skewing still exists out of the other drawer, call for service.
Lines or Dirty Copies
- Clean both pieces of glass with a window cleaner. Spray cleaner on a soft cloth, not directly on the glass (the large glass and small slit glass next to it).
- If a line still exists, make a copy off the glass. If you still see the line, call for service.
- If the line is not there, make a copy using the document feeder. If the line shows up, place your copy with the line on it next to the scan glass to help you find the mark. Use your thumb nail to remove the mark. Try making another copy using the document feeder. If the line still exists call for service.
Paper Jams
Additionally, paper dust does exist, believe it or not, and has a tendency to clog the machine and lead to paper jams. The best way to avoid this problem is to periodically wipe the feed tires clean and from time to time, vacuum away dust build up inside the copier.
Error Codes
- Turn the machine off using both switches.
- First, turn off the Sub switch on the Control Panel.
- Wait until the “Start” button light turns off, then turn off the Main switch.
- Wait 20 seconds then turn on the Main switch, and then the Sub switch. If the error does not reset, call for service.
Printing & Scanning Issues
- Turn the machine off using both switches, similar to the procedure above for correct error codes.
- First, turn off the Sub switch on the Control Panel.
- Wait until the “Start” button light turns off, then turn off the Main switch.
- Wait 20 seconds, then turn on the Main switch, and then the Sub switch.
- Wait at least 4 minutes for the Controller to boot up. Even though the machine says ready, the Controller is not.
- If you still cannot Print or Scan, contact your IT support person - if you do not have an in office IT person - call for service.
Toner Cartridge Issues
- Defective or empty cartridge
- Compatibility Issues – most copy machines require specific toner; if you try and use an incompatible cartridge, your print quality will suffer
Fax Issues
If you cannot send or receive faxes, check the phone line. Press “Off Hook” or “Line Monitor” to make sure you have a dial tone.
If you do not have a dial tone, check to make sure the telephone line cord is plugged into the wall outlet, and the other end is plugged into the “Line” port (not the “Tel” port) of the machine. If the line cord is correct, call your phone company.
If you have dial tone but cannot send to one or two numbers, verify the numbers. If they are correct, call for service.
Wrinkled Pages
Wrinkled pages are often the result of worn out feed and exit rollers that cause sticking or jamming. But, worn out paper trays, moisture caused by humidity and fuser assemblies can also lead to wrinkled pages. If paper is noticeably damaged for any reason, do not use it. For issues with paper trays, you can purchase replacements. However, fixing the fuser assembly and feed rollers requires the assistance of a technician so you would need to call for service.